General Terms and Conditions (GTC)

(1) These General Terms and Conditions (GTC) apply to all contracts for participation in language courses, language training, private lessons, online courses, and other services of the SmartGerman Language School (hereinafter "Language School").

Provider:

SmartGerman Language School

Hüttenstraße 24a, 30165 Hannover, Germany

E-Mail: info@smart-german.com

Phone: +49 171 4758620

Authorized Representative: Anastasia Sitov

(2) Deviating or supplementary conditions of the participant are only binding if the Language School confirms this in writing.

(1) The subject of the contract is the services specified in the respective course description (scope of services, course duration, dates, teaching materials). The course description is an integral part of the contract.

(2) Minor changes in the course schedule, teaching staff, or class times are permissible, provided that the overall character of the course is not significantly impaired.

(3) Online instruction is conducted via common video conferencing software (e.g., Microsoft Teams). The participant is responsible for a suitable internet connection and technical equipment.

(4) For quality assurance and review purposes for participants, online sessions are recorded. The details regarding the use of these recordings are set out in § 9 of these GTC.

(1) Registration can be made online via the website, by e-mail, by written registration form, or personally on site and constitutes a binding offer by the participant.

(2) In the case of written registration using a paper form, the contract is concluded with your signature on the registration form. You will receive a written or e-mailed confirmation of registration.

(3) In the case of online registration, the contract is concluded as soon as the Language School confirms the registration in writing (e.g., by e-mail). The registration confirmation can be combined with the invoice for the course fee.

(4) The Language School reserves the right to reject registrations for good cause (e.g., overcrowding, inappropriate language level).

(1) The currently valid prices are those listed in the price overview published on the website. All prices are final prices. According to § 19 UStG, no sales tax is charged.

(2) The course fee is to be paid in advance for the upcoming month. Upon payment, the participant acquires access to the courses of this month. An automatic extension of the contract does not take place.

(3) Payment is made by bank transfer after receipt of invoice, unless otherwise agreed.

Bank details:

Account holder: Anastasia Sitov

IBAN: DE98 1001 1001 2273 5332 29

BIC: NTSBDEB1XXX

Bank: N26 Bank SE

Reason for payment: Invoice number

(4) Invoices must be paid within 14 days of receipt. Failure to comply with this deadline may result in default interest in accordance with statutory regulations.

(5) If the participant is in default of payment, the statutory default regulations (§ 288 BGB) apply. The Language School is entitled to suspend participation until outstanding amounts are settled.

(1) If the contract was concluded via distance selling (e.g., by e-mail or online registration), the participant, who is a consumer within the meaning of § 13 BGB, has a statutory right of withdrawal.

(2) The details result from the following cancellation policy.

(1) The course fee covers access to the courses in the respective month. In case of non-participation in individual teaching units (e.g., due to illness or vacation), there is no claim for reimbursement or replacement hours.

(2) On a goodwill basis, the Language School may offer make-up opportunities or replacement dates, provided this is organizationally possible.

(1) If classes are cancelled for reasons for which the Language School is responsible (e.g., illness of the teacher) and no replacement date can be offered, the pro rata course fee will be refunded.

(2) Further claims, in particular damages, are excluded, unless there is intent or gross negligence.

(1) The Language School is liable only for intent and gross negligence. In cases of simple negligence, it is liable only for the breach of essential contractual obligations (cardinal obligations) and limited to the typical, foreseeable damage.

(2) For damages resulting from injury to life, body, or health, statutory liability applies without limitation.

(3) The Language School assumes no guarantee for a specific learning success.

(4) Liability for loss or damage to personal belongings is assumed only in cases of intent or gross negligence.

(1) Course materials are protected by copyright and may be used exclusively for personal use. Passing on, duplication, or publication is prohibited without the express written consent of the Language School.

(2) Video and audio recordings created as part of online courses are also protected by copyright. The copyrights belong exclusively to the Language School. The recordings are made available to participants of the respective course for a limited time for learning purposes.

(3) Sharing of the recordings, access credentials, or public display (e.g., on social media) by the participant is strictly prohibited and may result in exclusion from the course. The participant has no claim to an error-free recording or permanent availability.

(1) With payment of the course fee, a contract for participation in the course offer of the respective month is concluded.

(2) An automatic extension does not take place. For every further month, a new registration and payment is required.

The collection and processing of personal data takes place in accordance with the GDPR and the BDSG. Further information can be found in the privacy policy on the website of the Language School.

(1) German law applies.

(2) The contract language is German.

(3) If the participant is a consumer, the statutory place of jurisdiction of their residence applies.